Grow Your Personal Wine Collection
Private Locker FAQ’s
Frequently Asked Questions about your wine locker service.
Have questions about our Private Locker program? Have a look at some of the most common questions we hear, or contact us for more information.
You will receive two keys for your locker when you meet with your sommelier to discuss your personal wine profile. The sommelier will also have a master key.
Sharing a wine locker is permitted with one other person of your choice. The two of you will sit down with the sommelier together to work out your joint wine profile.
While the commitment for our Private Wine Locker Program is one year, we recognize that due to unforeseen circumstances you may need to cancel your program early. Should this occur, we require one full month’s written notice to terminate your locker program.
There are no hidden fees for the Private Wine Locker Program. You pay a $50 administration fee when you sign up for your locker and then only pay for the chosen monthly wine costs that have been agreed on with our sommelier. Our base monthly commitment is $150.00, however you are free to increase your commitment at anytime.
Of course, this program is designed to allow you to learn about and explore wines, spirits and beers from around the world. Your sommelier will meet with you by appointment to discuss expanding or changing your profile.
Your bottles will be carefully placed in your personal locker by the first Monday of each month.
When you open your locker, your bottles will be secured with a black cap that needs to be removed at one of our checkout tills. Your collection is paid monthly, so you are not required to pay anything at the checkout.
Your locker is designed to hold 12 x 750ml bottles, but it can be adjusted to accommodate different sized bottles. Any large or uniquely formatted bottles may need to be kept with the sommelier until you are able to arrange a time to pick them up.
Definitely. You and your sommelier will work together on your personal profile and you can discuss the different areas of wine, spirits and beer that you would like to explore.
The administration fee that you are charged when you signed up for the program will be used towards re-keying your locker. Should the cost exceed the $50.00, you will be responsible for the additional costs.
The Private Wine Locker program makes a great idea for wine enthusiasts of any level. As the fees are paid monthly you would arrange with the sommelier to have your credit card used for the monthly commitment fees. If you would prefer to pay the year’s fees in one payment, that can also be arranged.
When you sit down with your sommelier for the initial wine profile meeting, they will take an imprint of the credit card that you would like to have kept on your file. This card will then be charged with the agreed upon amount on the first of every month.
As part of the Private Locker program you will have access to one of Co-op’s in-house sommeliers to personally work with you to design your own personal wine profile, to help in planning personal events, and to help you learn the best care and use of the wines that you have personally chosen. It is like having your own personal sommelier on speed-dial.
Your locker will be available to you during the normal business hours of your locker’s location. Please check with your sommelier or store employees for more specific hours.